STAY

We have comfortable box spring beds available for you! With the exception of apartments 106 and 206, all beds are 160 x 200 cm in size. In apartments 106 and 206, you will find beds measuring 140 x 200 cm.

For the best booking experience, we recommend booking directly through our website. This way, you have direct access to us and receive all information firsthand. Alternatively, you can also book through online travel agencies (OTAs). No matter which method you choose, we look forward to welcoming you soon!

You can find the exact details of our cancellation policy in the booking confirmation from your booking portal. Generally, we offer three different cancellation policies: Flexible, EarlyBird, and Non-Refundable. If you wish to cancel your reservation, please contact the relevant booking platform, or if you booked directly with us, please reach out to us directly.

Do you want to change or cancel your reservation? No problem! The easiest way to do it is through the portal where you made the booking. If you booked directly with us, simply send us a message at astoria@bs-stay.com. We will process your request as soon as possible.

The cleaning of your apartment is generally done after your check-out. We do not offer daily cleaning services. However, if your stay is longer than 6 nights, we would be happy to arrange a mid-stay cleaning for you. Simply contact our team to make the necessary arrangements.

Some of our apartments are equipped with a dishwasher to make your household chores easier. The apartments with a dishwasher are: 001, 002, 101, 105, 205, 304, 305, 401, 405, 501, 502, 503, 504, and 505. If you stay in one of these apartments, you can enjoy the added convenience of a dishwasher.

Do you have suggestions, feedback, or would you like to rate us? We would love to hear from you! Please send us a message at astoria@bs-stay.com. We greatly appreciate open and constructive criticism, and our entire team looks forward to hearing from you. Your opinion helps us continuously improve our service and provide you with an even better experience.

You can give your garbage bags to our cleaning staff when you encounter them in the hallways between 10 and 13. If you do not find them you can leave your garbage bags in front of the apartment in the morning and we will pick it up.

We want you to feel comfortable right from the beginning. That’s why we have prepared a few complimentary items for you for the first few days:

Water
Cookie
Oil
Salt and pepper

The heating and air conditioning in your room are controlled through the wall thermostat. Once the small symbol of a person appears in the lower right corner of the house icon, you can adjust the temperature and fan speed. For sustainability reasons, we reset the settings daily at 10 a.m. Thank you for your understanding.

You can find our house rules here

In order to recieve your bill please email us at finance@bs-stay.com with your booking number, address and name.

We are happy to provide you with an ironing board and iron free of charge, subject to availability. Please let us know before your booking and we will take care of it.

If you forgot something in the apartment, please let us know. We will check our lost and found and get back to you.

We offer lockers on the 5th floor for luggage storage. If all lockers are occupied, we recommend using the lockers at the main station as an alternative. They are both affordable and safe.

In our apartments, we attach great importance to a quiet and relaxed atmosphere. We have a strict quiet time from 10 pm to 8 am to ensure that you can enjoy your sleep undisturbed. If you notice any noise, please do not hesitate to address the issue directly. Our staff is also available during our working hours.

Please note that pets of any kind are not allowed.

Smoking is only allowed outside in front of the bulding. If smoking occurs during your stay in the apartment or in the hallways, a 100 € fee will be billed to your account for each instance.

Our apartments do not have televisions. However, don’t worry! We have plenty of books available for you, and the city has a lot to explore. Additionally, high-speed internet is provided in the apartments, allowing you to easily stream on your mobile devices.

The password for the WiFi is Welcome!

You can also scan the QR code and your device will connect automatically.