General Terms and Conditions (T&Cs) for Accommodation Contracts

Bright Sight GmbH: Astoria Apartments · Lorenz Apartments · Brunnen Apartments

Version: 16 October 2026

This English version is provided for convenience. In the event of any discrepancy, the German version shall prevail, subject to clause 14.4.

Contents

1. Scope, contracting party, order of precedence
2. Conclusion of contract, bookings for third parties, right of withdrawal
3. Services, alternative apartment, length of stay
4. Prices, payment
5. Cancellation by the Customer, no-show
6. Rescission and extraordinary termination by the Operator
7. Arrival, registration, access, departure
8. Use of the apartment and house rules
9. Damage, special cleaning and flat-rate charges
10. Liability of the Operator
11. Entering the apartment
12. Internet
13. Data protection
14. Final provisions

1. Scope, contracting party, order of precedence

1.1 These T&Cs apply to all contracts for the paid provision of apartments for temporary accommodation and to all related additional services (accommodation contract) of

Bright Sight GmbH, Virchowstraße 17a, 90409 Nürnberg, Germany, registered with the Local Court (Amtsgericht) of Nürnberg under HRB 36664 (the “Operator”),

at Astoria Apartments (Weidenkellerstraße 4, 90443 Nürnberg), Lorenz Apartments (Pfannenschmiedsgasse 4, 90402 Nürnberg) and Brunnen Apartments (Brunnengasse 47 and 42, 90402 Nürnberg).

1.2 The “Customer” is the person who concludes the accommodation contract in their own name. A “Guest” is any person using the apartment. The rules on the use of the apartment apply to all Guests; the Customer informs their fellow travellers of them.

1.3 These T&Cs apply in the version available at the time of booking. The following order of precedence applies: (1) individual agreements, (2) the rate, cancellation and payment terms displayed at the time of booking and stated in the booking confirmation, (3) these T&Cs, (4) statutory provisions.

1.4 For bookings made through online travel platforms (e.g. Booking.com, Airbnb, Expedia), the accommodation contract is concluded with the Operator. The rate, cancellation and payment terms displayed on the platform at the time of booking take precedence over these T&Cs.

1.5 Any terms and conditions of the Customer that deviate from these T&Cs apply only if the Operator has expressly agreed to them in text form.

1.6 Subletting or passing on the apartment to others, and any use for purposes other than accommodation (e.g. commercial use involving visitors, events, photo or film productions), require the Operator’s prior consent in text form.

2. Conclusion of contract, bookings for third parties, right of withdrawal

2.1 The contract is concluded when the Operator accepts the Customer’s booking. Acceptance is usually given by a booking confirmation in text form (e.g. e-mail); for online bookings with instant confirmation, by displaying or sending that confirmation.

2.2 The Customer must be of legal age when concluding the contract. Minors may only stay when accompanied by an adult responsible for them.

2.3 A person booking in their own name becomes the contracting party and thus the Customer. A person acting openly in the name of another and with authority to do so concludes the contract for that other person. Any additional liability of the representative or of a third party requires a separate agreement.

2.4 No right of withdrawal: Contracts for accommodation for purposes other than residential purposes for a specific date or period are not subject to a statutory right of withdrawal (section 312g(2) no. 9 of the German Civil Code, BGB). Cancellation is only possible in accordance with the agreed rate terms or clause 5.

3. Services, alternative apartment, length of stay

3.1 The Operator provides the booked apartment or apartment category and the agreed services. There is no entitlement to a specific apartment (number, floor, location) unless this has been expressly confirmed.

3.2 If the Operator cannot provide the booked apartment for reasons for which it is not responsible, it may provide an apartment of equal or higher standard in the same or another of its properties in Nuremberg, provided this is reasonable for the Customer. The Operator bears any additional costs. If the alternative is not reasonable, the Customer may rescind the contract; payments already made will be refunded. The Customer’s further statutory rights remain unaffected.

3.3 A stay may be booked for a maximum of six months including extensions. The apartment is provided exclusively for temporary use. A tacit extension of the contract by continued use (section 545 BGB) is excluded.

3.4 For stays of 28 nights or more, separate terms may be agreed (e.g. payment in advance for each billing period, interim cleaning, change of linen). Such terms take precedence over these T&Cs.

4. Prices, payment

4.1 The prices stated at the time of booking apply. The total price displayed includes statutory VAT and all unavoidable costs, including utilities and final cleaning. Optional additional services are shown separately before they are ordered.

4.2 If the Customer subsequently requests changes (e.g. number of apartments, length of stay, additional services) and the Operator agrees, the prices valid at the time of the change apply to the changed part.

4.3 The amount and due date of any advance payment depend on the rate booked and the booking confirmation.

4.4 The Operator may charge the payment card provided at booking with amounts due under this contract, in particular advance payments, charges under clause 5 and booked additional services; the Customer authorises the Operator to do so. Before charging claims under clause 9, the Operator notifies the Customer of the reason and amount in text form. If the Customer does not object in text form within seven days, the Operator may also charge these amounts; if the Customer objects, no charge is made and the Operator pursues the claim separately.

4.5 Fraud protection: Payment requests from the Operator are made only through the booking channel or the means stated in the booking confirmation. If in doubt about a payment request, contact the Operator using the contact details on its website.

4.6 Unless stated otherwise, invoices are payable immediately upon receipt. In the event of late payment, the statutory provisions apply.

4.7 The Customer may only set off claims that are undisputed, have been finally established by a court or are ready for decision. This does not apply to counterclaims arising from the same contract, in particular due to defects. Statutory rights of retention and rights to refuse performance of consumers remain unaffected.

5. Cancellation by the Customer, no-show

5.1 The cancellation terms of the rate booked, as displayed at the time of booking and stated in the booking confirmation, apply (e.g. a “flexible” rate with free cancellation until a specified deadline, or a “non-refundable” rate). Cancellations must be declared to the Operator in text form (e.g. e-mail) or via the booking channel.

5.2 The Customer may cancel free of charge until the agreed deadline. Payments already made will be refunded.

5.3 After that deadline, for non-refundable rates and in the event of non-arrival without cancellation, the Customer remains obliged to pay the full agreed price (100 %). The Operator will deduct expenses saved and income from re-letting the apartment and will provide evidence of these on request. This does not apply where the Operator is unable to provide the service or does not provide it in accordance with the contract; in that case, statutory provisions apply, including for non-refundable rates.

5.4 If the Customer has not arrived by 12:00 noon on the day after the arrival date, has not announced a later arrival and cannot be reached, the Operator may re-let the apartment for the remaining nights. Clause 5.3 applies accordingly.

5.5 The Customer’s right to rescind or terminate the contract for good cause or under statutory provisions (e.g. in the event of significant defects for which the Operator is responsible) remains unaffected.

6. Rescission and extraordinary termination by the Operator

6.1 If the Customer fails to make a due advance payment even after a reasonable additional period has expired, the Operator may rescind the contract. Clause 5.3 applies accordingly.

6.2 The Operator may rescind the contract for good cause, or terminate it without notice during the stay, in particular if

a) force majeure or other circumstances for which the Operator is not responsible make performance of the contract impossible;

b) the booking was made with misleading or false information on material facts (e.g. identity, number of guests or purpose of stay);

c) facts justify the assumption that the Customer or a Guest will considerably disturb the operation, safety or the peace of other guests or neighbours;

d) the purpose or occasion of the stay is unlawful;

e) the apartment is passed on to third parties without authorisation, overoccupied or used contrary to the contract (e.g. parties, commercial use);

f) a Guest repeatedly breaches clause 8 despite a warning given in text form or verbally; in the case of serious breaches (e.g. endangering persons, fire hazard, criminal offences, considerable disturbance of the peace) no warning is required;

g) the Customer or a Guest fails to comply with an obligation under clause 7.3 despite being asked to do so.

6.3 The Operator will inform the Customer of the rescission or termination without undue delay. If the Operator rescinds under clause 6.2 a), it will refund payments already made. In the cases of clause 6.2 b) to g), the Operator retains its claim to the agreed price insofar as the Customer or a Guest is responsible for the reason; clause 5.3 applies accordingly. Otherwise, the Operator refunds payments made. Claims of the Customer for damages on account of a justified rescission or termination are excluded; clause 10.1 remains unaffected.

7. Arrival, registration, access, departure

7.1 The apartment is available from 3:00 pm on the day of arrival. There is no entitlement to earlier availability unless separately agreed.

7.2 Check-in is contactless. The Operator sends the access details before arrival, once the amounts due under the rate have been paid. Access details and access media must be kept confidential and may only be made available to persons stated as Guests in the booking. Contact options and service hours are stated in the booking confirmation. In emergencies involving danger to persons or property, call the emergency numbers 112 and 110 at any time.

7.3 Under the German Federal Registration Act (Bundesmeldegesetz), guests who do not hold German nationality must complete and sign a registration form on the day of arrival and identify themselves with a valid passport or passport substitute. This is done as part of check-in.

7.4 On the day of departure, the apartment must be vacated by 10:00 am at the latest. On departure, windows must be closed, electrical appliances (except the refrigerator) switched off, waste disposed of in the containers provided and all access media returned as agreed.

7.5 If the apartment is vacated late without agreement, the Operator may charge compensation for use of 50 % of the agreed accommodation price for use until 6:00 pm and 90 % from 6:00 pm. The Customer may prove that no damage or significantly less damage was incurred. The Operator reserves the right to claim further damage (e.g. the cost of alternative accommodation for subsequent guests); the compensation for use will be credited against it. This does not create a right to vacate late.

8. Use of the apartment and house rules

8.1 The apartment, its inventory and the common areas and facilities must be treated with care. Inventory must not be removed from the apartment. Attaching objects to walls, ceilings or doors (e.g. nails, adhesive hooks) is not permitted.

8.2 Occupancy and visitors: The apartment may only be used by the booked number of Guests and not beyond the stated maximum occupancy. Visitors may only stay in the apartment temporarily and may not stay overnight. The Operator may refuse visitors access in individual cases for good cause.

8.3 Non-smoking: All apartments, corridors and common areas are non-smoking. This also applies to e-cigarettes, vaporisers, shishas and the consumption of cannabis.

8.4 Open flames and fire safety: Open flames (e.g. candles, incense, barbecues, fireworks) are not permitted in the buildings. Smoke detectors and fire safety equipment must not be covered, removed or disabled. Entrances, stairways and corridors must be kept clear as escape routes; prams, walking aids and wheelchairs may be left there provided escape routes are not blocked and others are not unreasonably obstructed. In the event of fire, follow the escape and rescue plan and inform the Operator immediately.

8.5 Quiet: Avoidable noise is not permitted anywhere in the building. Quiet hours apply from 10:00 pm to 8:00 am; music and devices must be kept at room volume. Playing musical instruments is not permitted from 1:00 pm to 3:00 pm and from 7:00 pm to 8:00 am. Parties and events are not permitted.

8.6 Animals: Pets are not permitted. Assistance dogs of persons with disabilities within the meaning of section 12e of the German Disability Equality Act (BGG) are exempt; we kindly ask to be informed in advance.

8.7 Security: Building, courtyard and apartment doors must be kept closed, especially from 10:00 pm to 6:00 am. Windows may only be opened for ventilation; leaning out, sitting on window sills and throwing objects out of windows are not permitted.

8.8 Washing machines and dryers: Where available, the appliances are provided as a service. They must be used in accordance with the instructions on site and left clean; malfunctions must be reported to the Operator immediately. Laundry must be removed promptly after the programme ends; the Operator does not take custody of it. Clause 10 applies to the Operator’s liability.

8.9 Defects and damage in the apartment or to its furnishings must be reported to the Operator without undue delay so that they can be remedied. If the Customer culpably fails to report them, the Customer is liable for any resulting further damage, and the Customer’s own claims for price reduction and damages may be excluded to that extent (section 536c BGB).

9. Damage, special cleaning and flat-rate charges

9.1 The Customer is liable in accordance with statutory provisions for damage to the apartment, its inventory and common areas culpably caused by the Customer or their Guests. Normal wear and tear is not charged.

9.2 In the following typical cases, the Operator may claim a flat-rate amount instead of the specific damage, provided the Customer or a Guest is responsible for the breach:

Case	Flat rate
Smoking (clause 8.3) in the apartment (special cleaning, odour removal, apartment unavailable if necessary)	EUR 100.00
Open flames (clause 8.4) leaving soot, odour or burn marks (special cleaning)	EUR 150.00
Unauthorised animal (clause 8.6) (special cleaning and allergy cleaning)	EUR 100.00
Exceptional soiling (clause 8.1) or party (clause 8.5) (special cleaning)	EUR 100.00
Loss or non-return of an access medium	EUR 25.00 per item
Overoccupancy (clause 8.2) (usage fee per additional person)	EUR 50.00 per person per night

9.3 For every flat-rate charge, the Customer is expressly entitled to prove that no damage or significantly less damage was incurred. Instead of the flat rate, the Operator may claim proven higher damage, such as the cost of a necessary replacement of access media or locking components or of a call-out by third parties. In that case, the flat rate will be credited.

10. Liability of the Operator

10.1 The Operator is liable without limitation for damage resulting from injury to life, body or health, for other damage based on an intentional or grossly negligent breach of duty by the Operator, its legal representatives or vicarious agents, and to the extent of any guarantee given.

10.2 In the event of a slightly negligent breach of material contractual obligations, the Operator is only liable for the foreseeable damage typical for the contract. Material contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment the Customer regularly relies. Otherwise, liability for slight negligence is excluded.

10.3 Liability under the German Product Liability Act and for items brought in by Guests under sections 701 et seq. BGB remains unaffected. For items brought in, the statutory maximum amounts and the statutory cases of unlimited liability (section 702 BGB) apply. The claim lapses if the Guest does not notify the Operator of the loss, destruction or damage without undue delay after becoming aware of it (section 703 BGB). This does not apply where the items were taken into safekeeping by the Operator or where the loss, destruction or damage was caused by the fault of the Operator or their staff.

10.4 Items left behind are subject to the statutory provisions on lost property (sections 965 et seq. BGB). Items left behind will only be forwarded on request and at the Guest’s cost. Perishable food and obviously worthless items will be disposed of during cleaning. Valuables whose owner cannot be reached or which are not collected will be handed in to the lost property office of the City of Nuremberg in accordance with statutory provisions.

11. Entering the apartment

11.1 The Operator and persons it has instructed may enter the apartment to provide booked services (e.g. cleaning, change of linen), within the service times communicated and after knocking.

11.2 To remedy defects, carry out necessary maintenance or, where there is specific cause, check compliance with these T&Cs, they may enter the apartment at a reasonable time after prior notice.

11.3 In the event of imminent danger (e.g. fire, water damage, suspected emergency), access is permitted at any time without prior notice.

12. Internet

12.1 The Operator provides Wi-Fi access within the scope of its technical and operational capabilities. There is no entitlement to a specific availability or bandwidth.

12.2 Guests must not use the access unlawfully; in particular, they must not download or share copyright-protected content via file-sharing networks, use illegal streaming services or access, store or distribute criminal content.

12.3 The Customer shall indemnify the Operator against third-party claims based on unlawful use of the access for which the Customer or their Guests are responsible, including reasonable legal defence costs. In the event of legal violations, the Operator may block access.

13. Data protection

13.1 Information on the processing of personal data, including video surveillance and the rights of data subjects, can be found in the privacy notice for guests at https://legal.bright-sight.com/privacy.

14. Final provisions

14.1 Amendments and additions to the contract require text form. Individual agreements always take precedence (section 305b BGB).

14.2 German law applies. Towards consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory consumer protection provisions of the country in which they have their habitual residence.

14.3 If the Customer is a business customer, the place of performance and payment is Nürnberg. If the Customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Nürnberg. The same applies to business customers without a general place of jurisdiction in Germany. For consumers, the statutory places of jurisdiction apply.

14.4 These T&Cs are available in German and English. In the event of discrepancies, the German version prevails, unless mandatory consumer protection provisions provide otherwise.

14.5 The Operator is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (section 36 German Consumer Dispute Resolution Act, VSBG).

Operator: Bright Sight GmbH, Virchowstraße 17a, 90409 Nürnberg, Germany · Local Court of Nürnberg HRB 36664 · VAT ID DE325703957