Guest Information

Welcome to our information page! Here you will find all the important information about your stay with us. From arrival to departure, from house rules to travel tips – everything you need to know is available at a glance. If you have any questions, our team is always happy to help. We hope you have a pleasant stay with us and look forward to welcoming you!

Most frequently asked questions

When can I check in and check out?

Our standard check-in time is between 3:00 pm and 10:00 pm. We cannot guarantee an earlier check-in as we want to prepare the apartment carefully for you. After 10:00 pm, there is no telephone support available, so check-in is at your own risk. Please make sure you have received all arrival information. The latest check-out is at 10:00 am. For check-out, simply insert your card into the check-out slot – that’s it! If you want to store your luggage, you will find our lockers on the 5th floor of the building.

How does check-in and check-out work?

You will receive all relevant information about check-in in advance. There is a detailed instruction. Basically, we have no reception on site and you check-in yourself with our check-in terminal. For check-out, simply insert your card into the check-out slot – that’s it!

Where can I park my car?

Our apartments are located in the middle of the pedestrian zone in the old town. Therefore, we cannot offer our own parking spaces. Nevertheless, there are some parking garages nearby:

I arrive earlier or depart later. Can I store my luggage?

For luggage storage, simply use our lockers on the 5th floor of the building.

How can I change or cancel my reservation?

If you booked through Airbnb, Booking or Expedia, please contact the site directly to change or cancel your reservation. If you booked directly with us, please send us a message to lorenz@bs-stay.com.

What do I need to bring and what is available on site?

Our goal is for you to feel at home from the first minute. Therefore, we offer you not only bed linen, towels, tea towels, and bath mats, but also a range of free items such as water, sweets, oil, salt, pepper, coffee, tea, sugar, shampoo, shower gel, and soap. In addition, our apartments are perfectly equipped for self-catering. If you miss something, you benefit from the excellent location of our house, which is directly adjacent to shopping facilities.

Find more answers here

ARRIVAL & DEPARTURE

ARRIVAL & DEPARTURE

Lorenz Apartments, Pfannenschmiedsgasse 4-6, 90402 NurembergPfannenschmiedsgasse is located in the middle of the old town and pedestrian zone. Arrival by car is only possible for delivery traffic at certain times. However, there are paid parking lots nearby. The...

STAY

STAY

We are happy to provide you with a baby cot or a high chair free of charge, subject to availability. Please let us know before your booking, and we will make arrangements for itWe have comfortable box spring beds available for you! With the exception of apartments 106...

TRAVEL TIPS

TRAVEL TIPS

For your stay in Nuremberg, we recommend downloading the following apps to optimize your experience and make your time in the city even more enjoyable: - Google Maps: The app provides precise navigation instructions and allows you to explore the city without...