Guest Information

Welcome to our information page! Here you will find all the important information about your stay with us. From arrival to departure, from house rules to travel tips – everything you need to know is available at a glance. If you have any questions, our team is always happy to help. We hope you have a pleasant stay with us and look forward to welcoming you!

Most frequently asked questions

When can I check in and check out?

Our standard check-in time is between 3:00 pm and 10:00 pm. We cannot guarantee an earlier check-in as we want to prepare the apartment carefully for you. After 10:00 pm, there is no telephone support available, so check-in is at your own risk. Please make sure you have received all arrival information. The latest check-out is at 10:00 am. For check-out, simply insert your card into the check-out slot – that’s it! If you want to store your luggage, you will find our lockers on the 5th floor of the building.

How does check-in and check-out work?

You will receive all relevant information about check-in in advance. There is a detailed instruction. Basically, we have no reception on site and you check-in yourself with our check-in terminal. For check-out, simply insert your card into the check-out slot – that’s it!

Where can I park my car?

Pfannenschmiedsgasse is located in the heart of the old town within the pedestrian zone. Unfortunately, it is not possible to drive directly to the building. The closest spot to unload your car would be Kornmarkt. The nearest parking garages within walking distance are:

– Sterntor Parking Garage
Address: Grasergasse 25, 90402 Nürnberg
Price: €20 per day
Distance: 5 minutes walking distance

– Katharinenhof Parking Garage
Address: Katharinengasse 14, 90403 Nuremberg
Price: €20 per day
Distance: 5 minutes walking distance

– Jakobsmarkt Parking Garage
Address: Jakobsplatz 1, 90402 Nuremberg
Price: €15 per day
Distance: 10 minutes walking distance

– Adler Parking Garage
Address: Adlerstraße 4, 90403 Nürnberg
Price: €30 per day
Distance: 5 minutes on foot

How can I securely store my luggage?

Simply use our lockers on the 5th floor of the building to store your luggage safely. With your personal door code, you have access to the building before and after your stay. You’ll just need a 1€ coin for the lockers.

Please note that the luggage lockers may be fully occupied. In that case, the best option for you would be the luggage lockers at the main train station.

How can I change or cancel my reservation?

If you booked through Airbnb, Booking or Expedia, please contact the site directly to change or cancel your reservation. If you booked directly with us, please send us a message to lorenz@bs-stay.com.

What do I need to bring and what is available on site?

Our goal is for you to feel at home from the first minute. Therefore, we offer you not only bed linen, towels, tea towels, and bath mats, but also a range of free items such as water, sweets, oil, salt, pepper, coffee, tea, sugar, shampoo, shower gel, and soap. In addition, our apartments are perfectly equipped for self-catering. If you miss something, you benefit from the excellent location of our house, which is directly adjacent to shopping facilities.

Find more answers here

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